What is included in the profit calculation?
Profit Calc combines the revenue, costs and adjustments included for your selected store and reporting period. You can inspect those amounts directly from the dashboard.
Open your profit explanation
- Select your store and date range on the dashboard.
- Let the dashboard finish loading.
- Select the information icon beside Profit.
- Expand a category to see the amounts that contributed to it.
The explanation uses the calculation behind the displayed profit. It includes these categories:
| Category | What can be included |
|---|---|
| Revenue | Order revenue, date-based revenue entries, refunds and applicable revenue adjustments. |
| Product costs | Included product COGS, supplier costs, saved costs, date-based COGS and cost adjustments. |
| Other order costs | Custom order expenses, percentage expenses and applicable refund adjustments. |
| Advertising | Included connected-platform spend and manually entered advertising costs. |
| Transaction fees | Included gateway fees and refund-related fee adjustments. |
| Other expenses and adjustments | Expenses allocated to the period, applicable tax deductions, Shopify loan deductions, chargebacks and cashback. |
Costs normally reduce profit. Refunds, credits and other adjustments can increase or decrease a category, so check the sign of each amount.
Refunds already included in the revenue calculation are not an additional deduction to subtract again from profit. The Refunds card helps you inspect refund-related activity; it is not an instruction to deduct its total a second time.
Inspect product and fulfillment costs
The COGS and Custom Order Expense cards have their own information icons. Their breakdowns group contributing amounts into manual calculations, integrations, saved/calculated amounts, refunds and adjustments where applicable.
For example, pick-and-pack costs are included under Custom Order Expense. Open that card's breakdown to see the Pick And Pack contribution when it applies.
For an individual order, open Order Breakdown and select the information icon beside its COGS amount. The popup shows the available COGS and Custom Order Expense breakdown for that order. The dashboard's order table also offers order cost details.
Some historical costs are shown as Saved/Calculated COGS Amount or Saved/Calculated Custom Order Expense Amount. These are recorded totals; they may not contain a recoverable item-by-item explanation of how the amount was originally entered or calculated.
Why is profit lower than my own calculation?
Start by expanding Other expenses and adjustments. Costs such as a configured Shopify loan deduction or monthly subscription expense can be easy to overlook in a manual calculation.
For example, if your calculation is $7.00 higher, the explanation might show a $6.00 loan deduction and $1.00 of expenses allocated to the selected period. Those amounts explain the difference without requiring a change to COGS or advertising costs.
Also check transaction fees, custom order expenses and tax treatment. The Tax/VAT card is not always the same amount as the tax deduction used in profit; use the profit explanation to see the amount actually included.
Comparing with Shopify or another report
Use the same store, currency, dates and metric definition. Shopify sales, a supplier payment and your bank payout measure different things, so they will not necessarily equal Profit Calc's profit or COGS.
Check the Shopify-synced timezone in General Settings and conversion settings in Currency Settings. Reports can also use different refund scopes or allocations, so read the notes on the report you are comparing.
When viewing All Stores, the explanation combines the selected stores. Select an individual store before changing its settings.
If an explanation is unavailable, refresh after the dashboard has finished loading. If the difference remains unexplained, send support the store, date range, expected amount and an example order through the in-app chat.